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Applications are currently paused for this role

Awesome Merchandise are looking to bring on a Customer Experience Team Member to join their growing team on a rotational shift pattern from Monday to Saturday. You’ll be working with the Customer Experience Manager who will train you up on how to communicate with the customer to give them the best experience possible via email, phone, online chat and face to face.

 

Your role will involve the following:
–  You will help the customer at all stages of ordering, from the first initial enquiry, right through to them receiving their order. Creating an Awesome experience for each and every
customer
–  You will advise customers on our products and services. You will need to learn about all of the products and services we offer to give detailed information, to advise the customer on what products would suit their needs and troubleshoot any questions they might have
–  Your daily routine will vary but you will have key roles to fulfil on a daily basis. You’ll be expected to keep up-to-date with the products and services we offer, whilst maintaining an organised, clean work space and factory

EXPERIENCE NEEDED

We are looking for an experienced customer experience team member who has worked in a customer service environment previously, dealing with high volumes of incoming enquiries
–  Let us know if you have any experience using ZenDesk
–  The most important thing for us is that you pride yourself on providing the best possible customer service and will always go above and beyond for a customer

THE SKILLS WE ARE LOOKING FOR:

It is essential that candidates have the following:
–  Good interpersonal, communication and teamwork skills
–  A conscientious, flexible and ‘can-do’ working style
–  Confidence to deal with difficult situations and to know when appropriate to seek guidance from the Customer Experience Manager
–  Drive and enthusiasm for delivering an Awesome quality customer experience
–  You are able to work as part of a team, in a highly paced, deadline driven environment
–  Willingness to learn and continuously improve

 

Hours: 40 

Hiring Manager: Zara Sutcliffe-Baran 

Closing Date: 1st June 2021 

Salary: £18,868.74 

How to apply: email your CV and a cover letter to hr@awesomemerchandise.com 

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